Last Updated: May 19, 2026
These Telocall Partner Program Terms & Conditions (“Partner Terms”) govern your application to, and participation in, the Telocall partner, reseller, wholesale, and white-label program (the “Partner Program”). By submitting a partner application, accessing a partner portal, or continuing to participate in the Partner Program, you agree to these Partner Terms.
Please read carefully. These Partner Terms contain limitations of liability, disclaimers, indemnification obligations, and a dispute-resolution section. If you do not agree, do not apply and do not participate.
These Partner Terms are separate from Telocall’s terms for end-user customers. Terms on other pages of telocall.com that apply to retail or business customers do not govern the Partner Program unless we agree in writing.
1. Who we are
“Telocall,” “we,” “us,” and “our” mean TELOCALL LLC, a California limited liability company (California Secretary of State Entity No. 202122110815), with its principal place of business at 622 Troy Ave, Apt 1, Brooklyn, NY 11203.
“You” and “Partner” mean the business entity applying to or participating in the Partner Program and the individual who submits the application, who represents that they have authority to bind that entity.
2. Application; no partnership until approved
Submitting an application or accepting these Partner Terms on our signup form does not make you a partner, agent, or franchisee of Telocall, and does not guarantee acceptance.
We may approve, decline, or conditionally accept any application in our sole discretion. You become a Partner only after we confirm approval in writing (email is sufficient) and, where applicable, you execute a separate partner schedule, order form, or partner agreement (“Partner Agreement”).
If there is a conflict between these Partner Terms and a signed Partner Agreement, the signed Partner Agreement controls for that subject matter; otherwise these Partner Terms control.
3. Changes to these Partner Terms
We may modify these Partner Terms at any time. We will post the current version at https://telocall.com/partner-terms/ and update the “Last Updated” date. For material changes, we may also notify you by email or through the partner portal.
Your continued participation after the effective date of changes constitutes acceptance of the revised Partner Terms. If you do not agree, you must stop participating and notify us at le***@******ll.com.
4. Independent business; no agency
You participate as an independent business. Nothing in these Partner Terms creates a partnership, joint venture, franchise, employment, or agency relationship. You may not state or imply that you are Telocall, that Telocall is your employer, or that you may bind Telocall, except as we authorize in writing.
You are solely responsible for your taxes, licenses, insurance, employees, contractors, and expenses.
5. Partner Program overview
The Partner Program may allow you to market, resell, or white-label certain Telocall services (including voice, unified communications, messaging, contact-center, hardware, provisioning, and related services) to your end customers, as we make available in writing.
Service descriptions, pricing, territories, support tiers, branding rules, and technical requirements may be provided in a Partner Agreement, rate deck, statement of work, or partner portal. We may add, modify, suspend, or discontinue any service or program feature at any time.
6. Branding and marketing
You may use Telocall name, logos, and approved marketing materials only as we authorize in writing or publish in partner-branding guidelines.
You agree not to misrepresent your relationship with Telocall, make false claims about services or compliance, or use Telocall marks after termination. White-label or co-branded experiences are subject to our approval and technical requirements.
You are responsible for your public websites, advertisements, and sales materials for services offered through the Partner Program.
7. Regulatory and end-customer compliance
Telecommunications and messaging are heavily regulated. You are responsible for your business and your end customers’ compliance with applicable laws, including without limitation:
- FCC and state telecommunications rules, where applicable;
- TCPA and telemarketing rules, including consent for calls and SMS;
- Do-Not-Call / Do-Not-Text registries and internal suppression lists;
- Calling and texting identity, disclosure, and opt-out requirements (including STOP and HELP for SMS);
- Privacy laws for personal data you collect from end customers;
- Call recording and monitoring laws;
- E911 and registered location obligations for numbers and devices you provision to end customers, where applicable;
- Prohibitions on unlawful robocalling, spam, fraud, and illegal traffic.
You will not use Telocall services—or permit end customers to use them—for unlawful or abusive traffic. We may suspend or terminate you immediately for suspected violations.
You represent that you hold, and will maintain, all licenses and registrations required for your business and territory, and will provide evidence upon request.
8. Orders, provisioning, and support
Unless we agree otherwise in writing:
- You are responsible for sales, billing, and tier-1 support to your end customers in resale and white-label arrangements;
- Telocall may provide tier-2 or platform support as described in your Partner Agreement;
- Provisioning, porting, numbering, and device fulfillment require approved processes and accurate information;
- You bear costs arising from your errors, unauthorized change requests, or end-customer disputes.
9. Fees, payment, and taxes
Pricing, margins, minimums, payment terms, and refunds are set in your Partner Agreement or rate deck. You are responsible for collecting taxes from your end customers unless we agree otherwise.
Past-due amounts may accrue interest at 1.5% per month (or the maximum allowed by law). We may offset amounts you owe against commissions or credits.
10. Confidentiality
“Confidential Information” means non-public information disclosed by either party about business, pricing, products, customers, security, or the Partner Program, including these Partner Terms, rate decks, and portal content.
Each party will use Confidential Information only to perform under the Partner Program, protect it with reasonable care, and not disclose it except to personnel and advisors with a need to know and equivalent obligations.
Exclusions: information that is public without breach, independently developed, rightfully received without restriction, or required by law (with notice where permitted).
Upon termination, you will cease use of Telocall marks and return or destroy Confidential Information upon request.
11. Data protection
Each party will comply with applicable privacy laws for personal data it controls. Our collection of your information as an applicant or Partner is described in the Telocall Partner Privacy Policy. Additional data-processing terms may apply if we execute a separate addendum.
12. Communications; SMS and email
By applying, you agree we may contact you about your application and the Partner Program using the contact information you provide, including email and SMS, consistent with your consents on the application form and applicable law.
Promotional messages are sent only where permitted by law and your consent. You may opt out of promotional SMS by replying STOP and promotional email by using the unsubscribe link. Transactional messages related to your application or Partner account may still be sent as permitted by law.
13. Acceptable use
You will not, and will not assist others to: disrupt Telocall systems; reverse engineer except as permitted by law; share partner credentials except to authorized personnel; violate export or sanctions laws; or misrepresent calling or messaging identity.
14. Warranties and disclaimers
EXCEPT AS EXPRESSLY SET IN A SIGNED PARTNER AGREEMENT, TELLOCALL SERVICES AND THE PARTNER PROGRAM ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, OR DATA.
EACH PARTY’S TOTAL LIABILITY ARISING OUT OF THE PARTNER PROGRAM IN ANY TWELVE (12) MONTHS WILL NOT EXCEED THE GREATER OF (A) AMOUNTS PAID OR PAYABLE BY YOU TO US FOR THE PARTNER PROGRAM IN THAT PERIOD, OR (B) FIVE THOUSAND U.S. DOLLARS (US $5,000), EXCEPT AS BELOW.
These limitations do not apply to your payment obligations, your indemnification obligations, breaches of confidentiality, violations of Section 7 or 13, or liability that cannot be limited by law.
16. Indemnification
You will defend, indemnify, and hold harmless Telocall and its members, managers, officers, employees, and agents from claims, damages, fines, penalties, and costs (including reasonable attorneys’ fees) arising out of your marketing, sales, or support to end customers; your or your end customers’ use of services; your breach of these Partner Terms or applicable law; disputes between you and your end customers; and taxes or regulatory assessments related to your business.
17. Term; suspension; termination
Either party may terminate participation on thirty (30) days’ written notice unless a signed Partner Agreement states otherwise.
We may suspend or terminate immediately if you breach these Partner Terms, fail to pay amounts owed, pose a security or legal risk, or engage in suspected unlawful or abusive use.
Upon termination, you lose partner portal access, must cease unauthorized use of Telocall marks, and remain liable for amounts owed. Sections intended to survive (including confidentiality, indemnity, limitations, and disputes) survive.
18. Governing law; disputes
These Partner Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules.
Except for injunctive relief for misuse of marks, confidentiality breaches, or unlawful use, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Kings County, New York, and waive any objection to personal jurisdiction or venue there.
19. Notices
To Telocall (legal notices and service of process):
TELOCALL LLC
Attn: Legal / Registered Agent – Avroham Sherman
622 Troy Ave, Apt 1
Brooklyn, NY 11203
Email: le***@******ll.com
To you: the email and address on your application or partner account.
20. General
- Entire agreement: These Partner Terms, the Partner Privacy Policy, your application, and any signed Partner Agreement are the entire agreement regarding the Partner Program.
- Assignment: You may not assign without our consent. We may assign in connection with a merger, acquisition, or sale of assets.
- Severability: If a provision is unenforceable, the remainder remains in effect.
- No waiver: Failure to enforce is not a waiver.
- Force majeure: Neither party is liable for delay due to events beyond reasonable control.
21. Contact
Partner Program: pa******@******ll.com
Legal: le***@******ll.com
Phone: (877) 313-8356